Be better than your competitor and give great customer service

Ever wanted to know how to manage your customer service? Then get started with our course today

Your Instructor

Cathy Wagner
Cathy Wagner

Cathy's experience as an educationalist has won her a prestigious Department of Fair Trading Award. She has also been the recipient of the Illawarra Women in Business Finalist Award and has acclaimed recognition for her work in project management, business reviews and writing. Cathy is completing her first novel Seven Signs in 2019.

Cathy's has experience and qualifications in Project Management, Change Management, Human Resource Management, Business and Education for over thirty years. Her extended industry experience extends to education, manufacturing, banking and finance, health education and property. She has held senior positions with AIPM and the Property Council (PCA) as well as having been held in high esteem as an Educational Campus Director. Her other positions have meant that she has a broad range of industry and change management experience as well as instructional design and compliance documentation.

Cathy's experience in a large variety of projects across a variety of industries allowed her to support an Executive role with the Australian Institute of Project Management (AIPM) between 2005-2008. As the Certification Manager for AIPM, Cathy instigated improved processes and was integral to the in the instigation of the Executive standards in the RegPM Certification program. She was known for her tough stance on project assessment and also instigated the National Women in Project Management (WIPM) and Illawarra events.

Her project, business and health course materials can be found amongst various organisations supported with personal case studies and valued experience in a variety of industries.

Cathy often writes articles and blogs about her passion and interests. Have a look for her articles in magazines like Time to Roam; Whats Up Down Under and Caravan and Motorhome or go to our Blog page at

Courses Included with Purchase

Before you head into business, find out the must do tips
Cathy Wagner

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Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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