Autoplay
Autocomplete
Previous Lesson
Complete and Continue
CUSTOMER SERVICE-ESSENTIALS
WELCOME
Who are our customers?
Customer needs
RATER model
Planning for service
Activity
Insight-understanding our clients
Behaviours
QUALITY SERVICE
Working with customers
Delivery
The plan
B2B
Quality improvement
Common mistakes
Problems
CUSTOMER RELATIONSHIP MANAGEMENT
CRM
Service targets
Monitoring
Managing feedback
Process and policy
Monitoring
You've finished!
Teach online with
Who are our customers?
Lesson content locked
If you're already enrolled,
you'll need to login
.
Enroll in Course to Unlock